Privacy policy
Last updated:
Jun 13, 2025
At Zubble we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, learning management system (LMS), and any other services we provide (collectively, the "Services").
Please read this policy carefully. By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and usage data:
1.1 Information You Provide to Us
Name, email address, job title, and organisation
Billing and payment information
Login credentials
Course progress, quiz results, and certification records
Support inquiries and communication preferences
1.2 Information We Collect Automatically
IP address
Browser type and version
Device information
Pages viewed and time spent
Cookies and tracking technologies (see Section 6)
2. How We Use Your Information
We use your information to:
Deliver and manage our learning services
Create and manage your user account
Provide customer support
Send transactional and promotional communications
Comply with legal obligations
Improve our Services and user experience
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service providers who help us deliver our Services (e.g., hosting, analytics, payment processors)
Regulatory or legal authorities, when required to comply with legal obligations
Accrediting bodies, if you take certified courses requiring verification
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, contractual, and accounting requirements. You may request deletion of your data at any time (see Section 7).
5. Data Security
We use appropriate technical and organisational measures to safeguard your personal information, including:
Encryption of data in transit and at rest
Access controls and user authentication
Regular software updates and vulnerability assessments
6. Cookies and Tracking Technologies
Zubble uses cookies and similar technologies to enhance user experience and collect analytics. You can control cookie preferences via your browser settings.
Types of cookies we use:
Essential cookies – required for platform functionality
Performance cookies – help us understand usage patterns
Functional cookies – remember your preferences
7. Your Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent for processing
Object to or restrict data processing in certain situations
File a complaint with a data protection authority
To exercise your rights, contact us at [insert email address].
8. International Users
If you are accessing our Services from outside the UK, please be aware that your data may be processed and stored in the UK or other countries with different data protection laws.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Zubble Ltd
Unit 24, Chimmels, Dartington Hall, TQ9 6EQ
Email: info@zubble.co.uk
Phone: 01223 483700
Cookie Policy
Effective Date: 01/04/2025
Last Updated: 01/04/2025
This Cookie Policy explains how Zubble ("we", "us", or "our") uses cookies and similar technologies on our website and learning platform (collectively, the "Services"). By using our Services, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve your experience, and gather analytical data about how users interact with the site.
2. Types of Cookies We Use
We use the following types of cookies:
2.1 Essential Cookies
These cookies are necessary for our website and LMS to function properly. They enable features like secure login, course navigation, and content access.
Examples include:
Session management
Authentication
Load balancing
2.2 Performance Cookies
These cookies collect anonymous data on how users interact with our Services. They help us improve functionality and measure the effectiveness of our content.
Examples include:
Google Analytics
Time spent on pages
Click patterns
2.3 Functional Cookies
These cookies remember your preferences and enhance your user experience.
Examples include:
Language settings
Saved progress in courses
Display preferences
2.4 Targeting/Advertising Cookies (if applicable)
If we use third-party tools for marketing (e.g., Google Ads, Facebook Pixel), these cookies help tailor advertising based on your interests.
3. Third-Party Cookies
We may allow trusted third-party services to place cookies through our website, such as:
Google Analytics (to collect usage data)
Stripe or other payment gateways (to manage secure payments)
Social media plugins (e.g., LinkedIn, if integrated)
These third parties are responsible for their own privacy policies and cookie practices.
4. How to Manage Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
View what cookies are stored
Delete specific or all cookies
Block cookies entirely
Receive alerts before cookies are placed
Please note that blocking or disabling some cookies may impact the functionality of our Services.
For more information on managing cookies, visit:
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes will be communicated through our Services or via email.
6. Contact Us
If you have any questions about our use of cookies, please contact:
Zubble Ltd
Unit 24, Chimmels, Dartington Hall, TQ9 6EQ